If you bought goods of unsatisfactory quality or were provided with a service which was not adequate you may be able to claim damages, terminate the agreement and/or seek other remedies depending on your case.
If you are buying goods you are generally protected by Sales of Goods Act 1979. Under this act the goods should (with some exceptions):
- (a) be fitted for all the purposes for which goods of the kind in question are commonly supplied,
- (b) have normal appearance,
- (c) be free from minor defects,
- (d) be safe, and
- (e) be durable.
The consumer is also protected by Supply of Goods and Services Act 1982 which covers contracts of sale of goods, hire-purchase agreements, transfers or agreements to transfer which are made by deed and for which there is no consideration other than the presumed consideration imported by the deed and contracts intended to operate by way of mortgage, pledge, charge or other security. If a seller acting in the course of a business transfers goods there is an implied condition regarding satisfactory quality of goods. If a service provider, which provides services in the course of a business, there is an implied condition that the services are provided with reasonable care and skill.
It is important to note that some statutory provisions may be excluded by the agreement between the parties. Therefore, it is very important that you read the agreement carefully before signing it.
Southfields Solicitors have a team of qualified lawyers who specialise in consumer contract claims. We deal with a wide variety of cases including hire purchase agreements, contracts for the supply of goods and services and the sale of goods and other consumer contracts disputes or difficulties.
If you have a dispute in relation to the purchase of goods or services then our consumer contracts team may be able to help. We strive to provide good and prompt advice and aim to resolve cases in the best way possible for you, whether that be through litigation or arbitration.
To arrange a free 10-minute initial advice with a consumer contracts solicitor call us on 020 8877 3421 or by email.